Petsafe UltraSmart® In-Ground Fence™ - Manual (Page 24)

24 Customer Care Center 1-800-732-2677
No status light
on the Fence
Transmitter and
alarm is silent.
• Verify the transmitter power is ON.
• Check that the Power Adapter and/or Surge Protector are plugged in properly.
• If the system is plugged into a GFCI outlet, check to see if the circuit has been tripped. Reset
GFCI circuit if required.
• Verify that the outlet is working properly by plugging in a known working item such as a radio.
• If a Surge Protector is installed, unplug the Surge Protector and plug the Power Adapter directly
into the outlet. If the transmitter operates without the Surge Protector, contact the Customer
Care Center for a replacement Surge Protector.
No status
light on the
transmitter and
the alarm is on
(system is on
battery back-up
power).
• Check that the Power Adapter and/or Surge Protector are plugged in properly.
• If the system is plugged into a GFCI outlet, check to see if the circuit has been tripped. Reset
GFCI circuit if required.
• Verify that the outlet is working properly by plugging in a known working item such as a radio.
• If a Surge Protector is installed, unplug the Surge Protector and plug the Power Adapter directly into
the outlet. If the transmitter operates without the Surge Protector, contact the Customer Care Center
for a replacement Surge Protector.
Receiver Collar is
not charging.
• Check that the Receiver Collar is properly seated on the Collar Charger with PetSafe ® logo facing
up.
• Verify that the contact on the Collar Charger is clean and that there is no coating on the Receiver
Collar Contact Points.
• Check that the Receiver Collar strap is not pushing the receiver up off of the Collar Charger.
• If the Indicator Light on the Receiver Collar still does not glow red when placed on the Collar
Charger, there is a problem with the Collar Charger. If the Indicator Light glows red when placed
on the Collar Charger but goes out after removing the Receiver Collar without performing the
ReadyTest ® there is a problem with the Receiver Collar. Call the Customer Care Center.
System Test
The system test is used to determine cause of system problems that have not been addressed elsewhere in this guide. You
will need a piece of Boundary Wire greater than 15 feet long with 3 ⁄
8
inch of insulation removed from each end to use as a
test loop wire. Make a note of your Field Width control setting, Field Size switch setting, and Receiver collar setting before
beginning the System Test. Follow the steps below to perform the system test:
1. Remove the Receiver Collar from your dog and make sure it is fully charged.
2. Turn the Fence Transmitter Power OFF.
3. Set the Field Size switch to SM.
4. Set the Static Correction Level (STIM) to HI.
5. Disconnect the twisted Boundary Wire from the Loop Wire Terminals on the Fence Transmitter.
6. Insert the two ends of the test loop wire into the Loop Wire Terminals on the transmitter.
7. Turn the Field Width to the minimum setting (MIN).
8. Turn the Fence Transmitter Power ON.
9. Place the Test Light Tool Contacts on the Contact Points of the Receiver Collar. While holding the Receiver Collar with
Test Light Tool in place, approach the wire from the outside loop. Make a mental note of the distance between you and
the wire when the Receiver Collar activates.
10. Turn the Field Width control knob to 12 o’clock or a medium setting and repeat Step 9. The distance where the Receiver
Collar activates should be greater.
11. If more than one Receiver Collar is used on the system, repeat the above test on each collar.
12. Interpreting the Results:
a. If there is no light on the Fence Transmitter or a red flashing light with an alarm, there is a problem with the transmitter.
b. If the green light is solid on the transmitter but the Receiver Collar does not activate on the test loop wire, the Receiver
Collar is not working.
c. If the green light is solid on the transmitter and the Receiver Collar is activating at different distances on the test loop
wire, the problem is either in the containment Boundary Wire or the Surge Protector.
(USA and Canada Only: Reconnect the transmitter wires to the Surge Protector and connect the test loop to the Surge
Protector Loop terminals. Repeat steps 6 through 10.)
If the green light is solid on the transmitter and the Receiver Collar is activating at different distances on the test loop
wire, the problem is in the containment Boundary Wire. Perform the Wire Break Location Test. (USA and Canada Only: If
there is a red flashing light with an alarm on the Fence Transmitter, there is a problem with the Surge Protector. Contact
the Customer Care Center.)
13. When testing is complete, return the Field Size and Field Width settings to their original position.
14. Reconnect the twisted Boundary Wire from the Loop Wire Terminals on the Fence Transmitter by pressing the release
levers on the connector and inserting the wires.
15. Repeat the Field Width testing from Step 8 on page 15 until you achieve the desired Field Width.