Cadillac 2012 SRX - Manual (Page 470)

Black plate (4,1) Cadillac SRX Owner Manual (Include Mex) - 2012
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of
the vehicle must be handled
by your dealer sales or service
departments. However, we
recognize that despite the good
intentions of all parties involved,
sometimes a misunderstanding
may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have
all necessary information.
They are interested in your
continual satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or
your dealership owner to ask for
their help. If they are not able to
resolve your case, ask them
to contact the right people at
General Motors for support,
if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
. Name
. Address
. Phone number
. Model year
. Brand
. Vehicle Identification
Number (VIN)
. Mileage
. Delivery date
. Description of the problem
. Dealership name
. Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5
or Customer Assistance Offices
(Mexico) on page 13‑5.