Brother INTELLIFAX 710M - Manual (Page 84)

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Troubleshooting
You may occasionally encounter a problem with your fax machine or telephone line. If this
happens, your fax machine often identifies the problem and displays an error message. Refer to
the following list when you see an error message on the display. If additional help is needed,
please contact the following Customer Service numbers :
U.S.A 1-800-284-4FAX (4329)
1-908-356-8880 (Extension 7920)
Canada 1-514-685-0600 (Montreal)
1-604-278-8466 (Vancouver)
Error Messages
COMM.ERROR XX YY
You encountered a communications error that resulted from a poor quality phone line. Try the
call again.
Error Codes
20 XX This Error Code is usually caused by poor telephone line,
80 01 or having a special telephone feature such as “Call
90 01 Waiting” assigned to this line.
74 00 Their machine sent a disconnect command from their location. This could be
caused by a document jam, a recording paper empty, or mechanical problems on
their unit, or there may be problems on the telephone line.
AO 11 Remote side disconnected the transmission. This could be caused by them
stopping the transmission before completion.
FF XX This is a mechanical error on your fax machine. For example : FF EA “Document
Jam”. Please clear the jam and try to send again.
CONNECTION FAIL
You have requested a polling call from another party, but the remote station is not in polled
waiting mode.
COVER OPEN
The machine top cover is not completely closed. Make sure that it is closed.
CUTTER JAM
The fax paper ie jammed in the cutter. Remove the jammed paper. (See page 11-3.) Then re-insert
the fax paper. (See page 1-2.)
DISCONNECTED
The telephone line was disconnected by the other party during the communication. Try calling
the other party to see what happened.
DOCUMENT JAM
The documents were not inserted properly, the documents were not fed properly, or documents
were too long. Open the front cover and remove the documents. (See page 11-2.) Close the front
cover and re-insert the documents and adjust the guides on either side of the document, and try
sending the fax again.
ID MISMATCH
You may have the wrong ID for the secure polling function. Try calling the other party to check
the ID.
11-4