SoundTraxx Tsunami Installation - Manual (Page 33)

Tsunami Installation Guide Page 30 Tsunami Installation Guide Page 30
Support
SoundTraxx 90-Day ‘Safety Net’ Warranty
Each SoundTraxx Digital Sound Decoder is tested thoroughly before it is shipped and warranted
to be in good working order and free of manufacturing defects. However, in the event that a
mistake does occur during installation, SoundTraxx will cover the repair under our ‘Safety-Net’
Service Warranty.
If during the first ninety (90) days you damage your Digital Sound Decoder or it fails to operate,
SoundTraxx will repair or replace the system free of charge if:
1. The original sales receipt showing purchase from an authorized SoundTraxx dealer accom-
panies the decoder. Receipt must show purchase date to be within the last 90 days Your
original receipt will be returned with your repaired unit.
2. There is no damage resulting from unauthorized repairs or modifications. This includes but
is not limited to:
- Removing the shrink tubing from the decoder
- Drilling or enlarging circuit board holes
- Cutting or trimming the circuit board
3. The Digital Sound Decoder is returned properly packaged, postage paid and insured -
SoundTraxx is not responsible for product lost or damaged in transit.
Exclusions
Onboard locomotive speakers are not covered by this warranty. This warranty does not cover
damage resulting from accidents, fire, floods, or other acts of God.
Limits of Liability
The foregoing shall constitute the sole and exclusive remedy of any owner of this product for
breach of warranty including the implied warranties of merchantability and fitness. IN NO EVENT
SHALL SOUNDTRAXX BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR
THE REPRESENTATIONS OF RETAIL SELLERS.
Warranty Procedure
1. Return the Digital Sound Decoder with your dated sales receipt, properly packaged, post-
age paid and insured. SoundTraxx is not responsible for product lost or damaged in transit.
2. To help expedite your repair, complete a Service Request Form available from our website
at www.soundtraxx.com/support or by contacting our Customer Service Department. This
allows our technicians to more quickly isolate the problem and perform the necessary
repairs.
3. Please make sure you include a daytime phone number in case we should need to contact
you regarding your repair. Your repaired decoder will be returned via UPS Ground (no P.O.
Boxes please!). Decoders being shipped to foreign addresses will be shipped via U.S.
Airmail.
Important! Return only the Digital Sound Decoder. Under no circumstances should you send
your locomotive (or other model) to us, as we cannot assume any liability for their safe return.
Non-Warranty Repairs
Digital Sound Decoders needing repairs after the ninety (90) day warranty period will be repaired
at prevailing service rates. Rates are published on our website or can be obtained through our
Customer Service Department.
Out-of-Warranty Repair Procedure
To obtain service for Digital Sound Decoders which do not qualify as Warranty Repairs:
1. Return the decoder with your dated sales receipt, properly packaged, postage paid and
insured. SoundTraxx is not responsible for product lost or damaged in transit.
2. To help expedite your repair, complete a Service Request Form available from our website
at www.soundtraxx.com/support or by contacting our Customer Service Department.
3. Please make sure you include a daytime phone number in case we should need to contact
you regarding your repair.
4. Please include a check or money order in U.S. dollars drawn on a U.S. bank according
to the posted rates, or provide a credit card number and expiration date (MC or VISA,
please!). Posted rates include shipping via UPS (no P.O. Boxes please!). Decoders being