Epson EQUITY 3865X/20 PLUS - Manual (Page 185)

The Computer Does Not Respond
If your computer locks up and does not respond when you type
on the keyboard, follow these steps:
1.
2.
3.
4.
5.
6.
Some operations take longer than others to complete. For
example, the computer takes longer to sort a database than
to accept a single typed character. If your computer still does
not respond after a reasonable length of time, proceed to the
next step.
Your computer may take a long time to complete its power-
on diagnostics if you have just made a change in your
system’s configuration. The first time you turn on your
computer after making such a change, it can take up to five
minutes to finish its self test, depending on what you
changed. If the computer does not display the MS-DOS
prompt after five minutes, press the RESET button and try
again. If that doesn’t work, insert the Reference diskette in
drive A and press the RESET button. If the computer still
does not boot, contact your Epson dealer.
Did you enter the correct password? See “Password
Problems,” below.
Could your software be causing the problem? If you are
running an application program, see “Software Problems,”
later in this appendix.
The problem could be caused by your keyboard. See
“Keyboard Problems,” later in this appendix. If your
keyboard is operating properly, proceed to the next step.
If you want to stop whatever the computer is doing and
return to the MS-DOS command prompt, hold down the
Ctrl key and press Break (or press C). See Chapter 3 for
more information on stopping a command or program.
A-6 Troubleshooting