IBM 31P6241 - Manual (Page 30)

Warranty Information
This contains the warranty period, warranty service information, and the IBM Statement of Limited Warranty.
Warranty period
Help and Service Information
The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used in the Statement
of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM
Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format
(PDF).
Online technical support
Online technical support is available during the life of your product. Online assistance can be obtained through
the Personal Computing Support Web site and the IBM Automated Fax System.
During the warranty period, assistance for replacement or exchange of defective components is available. In
addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location.
Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be withdrawn or made available for a fee, at
IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following information as possible:
•
Option name
• Option number
• Proof of purchase
• Computer manufacturer, model, serial number (if IBM), and manual
Machine - IBM Color Monitors (E Series, G Series, P Series, and T Series models)
Warranty period* - Three (3) years
* Contact your place of purchase for warranty service information. Some IBM Machines are eligible
for on-site warranty service depending on the country where service is performed.
Online technical support
IBM Personal Computing Support
Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)