Polycom PDS 725-78600-002A2 - Manual (Page 7)

Customer Support About Polycom Digital Signage
Polycom, Inc. 3
The content is automatically distributed to Polycom Digital Signage Players
via the Polycom Digital Signage Server, which acts as the central hub for the
Polycom Digital Signage system.
The Polycom Digital Signage Player renders content in real time for display to
a monitor, with the Polycom Digital Signage Agent linking Players to the
Server. The Polycom Digital Signage Agent also monitors the status of the
Polycom Digital Signage Player, and sends regular heartbeat and status
messages to the Polycom Digital Signage Server. The Agent can also take steps
to "heal" the Player if it detects a problem.
Administrators monitor and manage the system using the Polycom Digital
Signage Remote Manager application. This software displays the status and
details of all the Players connected to the system.
Administrators can also use the Polycom Digital Signage Remote Manager to
distribute and manage content packages, as well as issue commands to
individual players or groups of players, although content updates and
distribution are typically handled via the Polycom Digital Signage Web
Controller.
The Web Controller is used for day-to-day updates to content appearing on the
monitors in a given Polycom Digital Signage network.
Customer Support
Recognizing that technology alone cannot solve today’s complex challenges,
Polycom Global Services provides the industry’s best technical support staff
and programs to let you concentrate on the task at hand. Polycom users can
select from a variety of support solutions to obtain the level of support that
best meets their needs.
Before contacting your Polycom Global Services representative for technical
assistance, gather as much information as possible about your situation. Any
information you can provide helps us assess the problem and develop an
appropriate solution.
Polycom Global Services Telephone
If you have comments or questions about Polycom or if you need technical
assistance, contact:
• Polycom Global Services in U.S.A. 888-248-4143