HP XP20000XP24000 Disk Array - Manual (Page 11)

Preface xi
Hitachi USP V Cross-OS File Exchange User’s Guide
Convention for Storage Capacity Values
Physical storage capacity values (e.g., disk drive capacity) are calculated
based on the following values:
1 KB = 1,000 bytes
1 MB = 1,000 2 bytes
1 GB = 1,000 3 bytes
1 TB = 1,000 4 bytes
1 PB = 1,000 5 bytes
Logical storage capacity values (e.g., logical device capacity) are calculated
based on the following values:
1 KB = 1,024 bytes
1 MB = 1,024 2 bytes
1 GB = 1,024 3 bytes
1 TB = 1,024 4 bytes
1 PB = 1,024 5 bytes
1 block = 512 bytes
Getting Help
If you need to call the Hitachi Data Systems Support Center, make sure to
provide as much information about the problem as possible, including the
circumstances surrounding the error or failure and the exact content of any
messages displayed on the z/OS and/or open-system hosts. Please collect the
following information before you call for technical support:
• Error codes: FCU error code, FAL error code, SYS error code. Use the FCU
GUI to check recent error information (Help-Error command for UNIX,
View-Error information command for NT).
• FCU parameters: direction (mto or otm), input and output files, and FCU
options (code conversion, padding, delimiter, empty file, RDW, VSE
record).
• FX volume definition file: contents
• FCU parameter definition file (if used): contents
• Command line log (if possible).
• FAL error logs. The FAL logs for UNIX are /tmp/fal_error and
/tmp/fal_error.bak, and /tmp/fal_dump and /tmp/fal_dump.bak. The FAL
logs for Windows 2000/2003/Windows NT systems are c:\fal_error and
c:\fal_error.bak, and c:\fal_dump and c:\fal_dump.bak.
• Windows 2000/2003/Windows NT systems only: FCU log file (e.g.,
fcudata.prm.log), and Dr. Watson’s log file (e.g.,
c:\WINNT\DRWTSN32.LOG).
• Syslog: error information and other applicable contents