Triton TritonMap - Manual (Page 19)

June 2004 DelphMap™ User's Manual
Solutions to Some Common Problems
Problem: After about five minutes the installation does not complete and the
Windows desktop does not return.
Solution: Try again after using <CTRL+ALT> + <DEL> to shut the system
down and restart. The problem can be caused by applications
running in the background or not being shut down before running the
installation.
Problem: Under NT the installation may fail after the first re-boot, with a mes-
sage that it cannot locate the file SETUP.EXE.
Solution: This can occur if the CD ROM drive is slow getting started after the
first reboot. Just use Explorer to double click on setup.exe again, and
the installation will proceed normally.
Problem: There is insufficient space on the C: drive, even though D: (or
another) drive has been chosen to install the programs.
Solution: Under Windows NT, the Windows Installer needs to build the
complete Installer Engine and files on the C: drive. The file can be as
large as 250 MB for a full installation. Windows 2000 will require
much less space, since the operating system includes the Installer
Engine.
Problem: After the Installation completes, you see the message, “The dynamic
link library map.dll could not be found in the specified path…” when
the program is started.
Solution: You MUST reboot the system after finishing the installation. This is
necessary so that changes to PATH environment variable can be
applied.
Problem: When you try to connect to a serial port in DelphSeismic or
DelphMap, you may receive this message: Serialdll.dll was
previously loaded from an unexpected location…. This will only
occur on a system that has had a previous version of either
DelphMap or DelphSeismic installed.
Solution: First close the serial server (if it’s running), then search for the follow-
ing files: SERIALDLL.INI and SERIALSRV.INI (These are found in
the Windows folder.) When you find these files, delete them.
Problem: You may not be able to install all the options (demo files, manuals,
help files) unless you can free enough space on the C: drive.
Chapter 1: Getting Started with DelphMap 5