Milestone XProtect Smart Client 2013 - Manual (Page 155)

Milestone XProtect ® Smart Client
2014
User's Manual
www.milestonesys.com 155 Events and alarms

Comment: Write comments and remarks, which will be added to the alarm history. Comments
typically relate to the actions you have taken. Examples: “Suspect detained by Security,”
“Suspect handed over to Police,” “False alarm,” etc.

Alarm History: The alarm history is a summary of how you have handled the alarm. Any
changes you or your colleagues make to alarm state or priority, any reassigning of alarms
between users as well as any comments added will automatically be included in the alarm
history. To view the alarm history, click the
button in the bottom left side of the edit dialog.
Depending on surveillance system server configuration, the alarm history may contain
instructions about what to do when handling the alarm. The instructions are defined on the
server side as part of the alarm definition. When that is the case, the alarm history is
automatically displayed when you edit the alarm.

Print: Lets you print a report with information about the alarm, including the alarm history and,
if available, a still image from the time of the alarm.
Acknowledge an alarm

To record that you have received an alarm, and that you will do something about it, right-click
the alarm and select Acknowledge. This will change the state of the alarm from New to In
progress. You can only acknowledge new alarms.
You can acknowledge multiple alarms simultaneously; press and hold down the CTRL key,
and then select the alarms you want to acknowledge.
Disable an alarm
If you know that certain activity is causing false alarms, you may want to disable alarms on this type of
activity for a period of time. This can make it hard for you to see the real alarms that you need to
address. For example, if there is a lot of movement around a particular camera and this is generating
several false alarms, you can disable alarms on motion detection for this camera for 10 minutes.
1. In the Alarm list, select the alarm.
2. Right-click it and select Disable new alarms.
3. In the Disable alarms window, specify how long you want to disable the alarm.
Ignore an alarm
On a map, you can ignore an alarm for an element for a duration of time. For example, if a camera is
being repaired and therefore disconnected, you might want to ignore the error showing up on the map
during the repair. When you ignore an alarm on a map, this does not remove the alarm from the alarm
list, just the map.