Milestone XProtect Smart Client 2013 - Manual (Page 161)

Milestone XProtect ® Smart Client
2014
User's Manual
www.milestonesys.com 161 Access control
Access requests stack up on each other in the access request notification window so that you can
handle all incoming access request notifications from the same notification window. You can also drag
the notification to the other side of the screen. If needed, you can minimize the access request
notification window to allow the functionality to continue in the background. The minimized notification
window blinks to indicate that you have new notifications.
Access Request Notification Functionality
Access request notifications allow you to speak and listen to the person who wants to enter, if a
speaker and/or microphone is attached to the relevant camera that shows the access request
notification:

To listen to what the person requesting access is saying, click the button.

To speak to the person requesting access, for example to give instructions on how to proceed
or behave in the area, click and hold the button.
To the right of the Listen to and Speak buttons, you find buttons that allow you to carry out certain
actions. The most typical action is to unlock a door for a person requesting access, but could also be
to turn on the lights in the area close to the relevant entry.
Cardholder information may be available if your access control system provides the XProtect system
with such information. Cardholder information may be the cardholder's ID number, name, department,
manager, phone number and access level.
You can turn off access request handling, for example in cases where only one person should handle
access requests. Click the Options icon and select Access Control to turn off access request
notifications. If you later need to handle access requests again, turn on access request notifications.