HP Officejet 6500 - Manual (Page 210)

The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect other equipment, such as an answering machine.
Figure 9-1 Back view of the device
1 Telephone wall jack
2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port
You might need to connect the supplied phone cord to the adapter provided for your
country/region.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the device is ready for faxing.
3. Try to send or receive a test fax.
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution:
•
Make sure you used the phone cord supplied in the box with the device to connect
to the telephone wall jack. One end of the phone cord should be connected to the
Chapter 9
206 Maintain and troubleshoot