HP Officejet 6500 - Manual (Page 217)

• If you are sending a fax manually from your phone that is connected directly to
the device, you must use the keypad on the telephone to send the fax. You cannot
use the keypad on the device control panel.
NOTE: If using a serial-type phone system, connect your phone to the port
labeled 2-EXT.
The device cannot receive faxes, but can send faxes
Solution:
•
If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the device is set to All Rings. For more information,
see
Change the answer ring pattern for distinctive ring .
• If Auto Answer is set to Off, you will need to receive faxes manually; otherwise,
the device will not receive the fax. For information on receiving faxes manually,
see
Receive a fax manually .
• If you have a voice mail service at the same phone number you use for fax calls,
you must receive faxes manually, not automatically. This means that you must be
available to respond in person to incoming fax calls. For information on setting up
the device when you have a voice mail service, see
Case F: Shared voice/fax line
with voice mail . For information on receiving faxes manually, see Receive a fax
manually .
• If you have a computer dial-up modem on the same phone line with the device,
check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the device from receiving fax calls.
• If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
◦
Your answering machine might not be set up properly with the device.
◦ Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
◦ Your answering machine might not have enough quiet time after your outgoing
message to allow the device to detect fax tones. This problem is most
common with digital answering machines.
The following actions might help solve these problems:
◦
When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the device as
described in
Case I: Shared voice/fax line with answering machine .
◦ Make sure the device is set to receive faxes automatically. For information on
setting up the device to receive faxes automatically, see
Receive a fax .
◦ Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see
Set the number of
rings before answering .
Solve fax problems 213