Metrohm NIRS XDS RapidContent Analyzer - Manual (Page 86)

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2
No communication between
Vision and the instrument.
1. Verify that the RJ-45 cable is plugged in at both the
instrument and at the network wall jack.
2. Verify that the RJ-45 cable is plugged in at both the
computer and at the network wall jack.
(Note: Direct connection is explained in section 3.0 for non-
network users. This requires a special cable.
3. Verify that the instrument is powered on. (See previous
Observed Problem.)
4. Verify that the network wall jack is active, and has a
connection point within the internal network.
5. Verify that the instrument is Available in Configure, Input.
This instrument serial number is found on the serial plate on
the side of the instrument. This serial number should be
visible in Vision in Configure, Input.
6. Verify that the connector ends of the RJ-45 cable are not
damaged, crushed, or distorted in any way. Wires should be
firmly clinched by the connectors.
3
Lamp does not come on
when instrument is
connected.
1. Verify communication with instrument. Click on Acquire,
Disconnect, then Acquire, Connect, Select DCM to verify
proper connection. If lamp does not come on, replace lamp
according to instructions provided in part 8.3 of this
manual. Do not attempt to replace lamp with AC power
applied.
2. Lamp may be burned out. This should not occur for
thousands of hours of normal use, but could be caused by
jarring or other physical motion. Replace lamp.
3. Instrument thermal shutdown may have occurred due to
high internal operating temperatures. Determine cause of
high temperature and correct before subsequent operation.
Service may be required.
4
Instrument fails Wavelength
Linearization
1. Instrument Reference not in correct position. Verify that
reference paddle is visible in Rapid Content Analyzer sample
window when a reference scan is taken.
2. Instrumental problems – contact Metrohm service or your
authorized distributor.