NEMO Equipment HYPNOA - Manual (Page 6)

Troubleshooting and getting the most from your NEMO tent
1. I want my tent to last forever, what do I need to do?
Always take care where you setup your tent. Avoid rough ground, especially rocks and pavement. Before packing
the tent, make sure it is clean and dry. Store the tent unpacked to allow air circulation. Occasionally inspect the
tent for wear and tear, including all of the CPC quick-disconnect fittings. If you find a damaged o-ring on a fitting,
replace it with one from your repair kit. Don’t store the tent exposed to UV light.
2. I pumped up the tent and it wouldn’t hold air!
The most common problem is not having the deflation valve clean and screwed tightly. Make sure the cap is
clean, screw it on tightly and listen for any leaks. If the threads or inside rim of the deflation valve have been
damaged, a small amount of the silicone grease included in the repair kit should fix the problem. Be aware that
the grease attracts dirt!
If the problem is not with the deflation valve and you can’t locate the leak by listening, than try the following
procedure: 1) Disconnect the left airbeam and inflate the tent. 2) If the tent holds air, the left airbeam must be
damaged. If the tent doesn’t hold air, the right airbeam must be damaged. 3) Replace the damaged bladder with
one of your spares. 4) At your first opportunity, submerge the bladder in water to locate the puncture. If possible,
fix the puncture with your repair kit and keep it as a spare.
It is also possible that your Valve Interface™ or airlines have been damaged. If the above procedure doesn’t help,
try disconnecting both airbeams and inflating. The Valve Interface™ (peanut shaped thing behind the inflation and
deflation valves inside the tent) should hold the air pressure. If it does not, inspect it and all the lines carefully and
listen for leaks or submerge parts of the airlines in water while inflating. If you can’t locate the leak, it may be
necessary to send the tent in for repair.
3. I woke up in a puddle!
Be sure all the zippers are closed tightly. The most common problem is forgetting to close the Pump Pocket
zipper. Have you seam sealed your tent? In all but the most severe storms, the tent will keep the water out
without the seam sealer, but seam sealing makes the tent stronger and more watertight. Also check the floor and
tent shell for damage.
After repeated use, you may need to replenish the Durable Water Repellent finish on the tent fabrics. This is true
when water no longer beads-up on the fabrics. DWR is available from most outdoor specialty shops.
4. I pitched my tent on top of a prickly pear cactus!
Hopefully you didn’t lay down on the cactus too! Carefully remove all of the spines before patching or replacing
the bladder(s). If you pack the tent with spines or sharp objects inside, they could damage the remaining
airbeams. The good news is that such small holes patch very easily and effectively. Follow the instructions in the
repair section above.
5. My tent has a mildew smell.
Always pack and store your tent dry! Mildew is not only smelly and bad for the tent materials, it is also unhealthy.
Contact Rainy Pass Repair (see below) for advice about safely removing mildew.
6. Does my NEMO warranty cover this?
NEMO guarantees every product we sell. We put a great effort into choosing the best materials and providing
you with the highest level of workmanship. If one of our products does not meet your expectations during its
useful life, we promise to repair it, replace it, exchange it, or give you a refund.
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