Channel Master DVR+ (7500GB16) - Manual (Page 44)

38 :: FCC, Warranty, OSS
RETURN OF EQUIPMENT UNDER WARRANTY:
2.1 If an item of Equipment malfunctions or fails in normal use within the applicable Warranty Period:
(a) The Customer shall notify CHANNEL MASTER within thirty (30) days of the problem. (b) CHANNEL
MASTER will, at its option, either resolve the problem over the telephone or provide the customer with
a Return Authorization (“RMA”) Number and the address to which the customer may ship the defective
item; (c) If the problem can not be resolved over the telephone, the Customer shall attach a label showing
the RMA number to each returned item, and include a description of the problem. The Customer shall,
at his or her own cost, properly pack the item to be returned, mark the RMA# on the outside of the box,
prepay the insurance and shipping charges, and ship the item to the specified CHANNEL MASTER location. (d)
Unauthorized return of any equipment, whether in or out of warranty, will be subject to a handling charge, in addition to
all repair and all transportation charges. (e) CHANNEL MASTER will, at its sole option, repair or replace the returned
item. If replaced, the replacement item may be new or refurbished; if refurbished it will be equivalent in operation to
new Equipment. If a returned item is replaced by CHANNEL MASTER, the Customer agrees that the returned item will
become the property of CHANNEL MASTER. (f) CHANNEL MASTER will complete the exchange of CHANNEL MASTER
manufactured equipment returned under this Warranty within a reasonable time, subject to lead-times from factory, and
will make a good faith effort to minimize any and all delays where possible; and (g) CHANNEL MASTER will, at its cost,
ship the repaired item or replacement to the Customer. If the Customer requests express shipping, the Customer will
pay CHANNEL MASTER an expediting fee. 2.2 Equipment which is repaired or replaced by CHANNEL MASTER under
this Warranty will be covered under all of the provisions of this Warranty for the remainder of the applicable Warranty
period (for that particular equipment). 2.3 If equipment is repaired beyond effective warranty dates or if abnormal usage
had occurred, Customer shall be
charged applicable rates and the Customer will be advised of the estimated
charges prior to repair by CHANNEL MASTER’s authorized service center. 2.4 The price of out-of-
warranty repairs payable by the Customer will be based on standard labor and parts prices in effect at
the time of the repair. CHANNEL MASTER will use its best efforts to ensure that the cost of such repair,
exchange, refurbishing, or substitution will not exceed the original price of Product. 2.5 If the problem
reoccurs within the warranty period, CHANNEL MASTER will, at its option: (a) re-perform the service; (b)
replace the product pursuant to the terms of this warranty, (c) permit Customer to return the product and
issue a refund pursuant to this warrant, or (d) refund the amount the Customer paid for the services.
PRODUCT MODIFICATION:
3.1 CHANNEL MASTER reserves the right to make changes or improvements to its products, during
subsequent production, without incurring the obligation to install such changes or improvements on
previously manufactured or sold products. FORCE MAJEURE: 4.1 CHANNEL MASTER will not be liable if
its performance under this warranty becomes commercially impracticable due to any contingency beyond
CHANNEL MASTER’s reasonable control, including acts of God, fires, flood, wars, sabotage, civil unrest,
accidents, labor disputes or shortages, government laws, rules and regulations, whether valid or invalid,
inability to obtain material, discontinuation of third part data or services, equipment or transportation,
incorrect, delayed or incomplete specifications, drawings or data supplied by Customer (collectively “Force
Majeure”).
LIMITATIONS AND QUALIFICATIONS OF WARRANTY:
5.1 This Limited Warranty extends only to the original purchaser of the Equipment and is in lieu of
all other express or implied warranties, including those of merchantability and fitness for a particular
purpose. This Warranty does not apply to any damage, defect of failure caused by: (a) any part of the
equipment having been modified, adapted, repaired, maintained, transported or relocated by any person;
(b) Storage or environmental characteristics which do not conform to the applicable sections of the
appropriate Equipment Manual or Instruction Sheet; (c) Failure to conform with the Equipment Operating
Instructions in the applicable Equipment Manual or Instruction Sheet; (d) External causes, including
external electrical stress or lightning, or use in conjunction with incompatible equipment, unless such
use was with CHANNEL MASTER’s prior written request; (e) Cosmetic damage; (f) Accidental damage,
negligence, modification, mishandling, abuse or misuse; or (g) Force Majeure. Warranty does not cover:
(a) Labor charges for installation or setup of the product. (b) Any taxes imposed on CHANNEL MASTER
for units replaced or repaired under this warranty. (c) Installation, performance of, or repair of: audio/
video cabling, telephone line, or accessory attachments used with the product. (d) Product replacement
because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control
of CHANNEL MASTER. Please note that removing the cover of the Unit for any reason voids the warranty.