Compuprint 4247-L03 - Manual (Page 117)

2. The Automatic Gap Adjustment (AGA) setting for the paper source you are
using needs to be increased. Paper must be loaded for this adjustment to be
effective.
Solution:
See “Adjusting the Distance of the Print Head” on page 74.
3. The ribbon cartridge is defective.
Solution:
Replace the ribbon cartridge.
4. A new ribbon is over-inked.
Solution:
Replace the ribbon.
Problem: Printing is too light or partial characters print
1. The Automatic Gap Adjustment (AGA) setting for the paper source you are
using needs to be changed. Paper must be loaded for this adjustment to be
effective.
Solution:
See “Adjusting the Distance of the Print Head” on page 74.
2. The ribbon guide is seated incorrectly or the cartridge is not snapped into
place.
Solution:
Remove the ribbon and reinstall it.
Problem: Ribbon snagging, tearing, or not moving
1. The ribbon is worn.
Solution:
Replace the ribbon cartridge.
2. The ribbon cartridge is not properly installed.
Solution:
Remove and then reinstall the same ribbon.
Configuration problems
Problem: Printer doesn't print or prints wrong characters
1. Nothing is printed or the wrong characters print.
Solution:
v Ensure the printer cable is attached to the host.
v Check the printer configuration settings.
Miscellaneous problems
Problem: Printer has no power
1. The power cord is not connected.
Solution:
Ensure the power cord is plug into the back of the printer and also
into the wall outlet.
Problem: Throughput of printer at half speed
1. The Quiet Print function is set to ON.
Solution:
Set Quiet Print to OFF. See “Quiet Printing” on page 74.
Chapter 5. Printer Maintenance and Troubleshooting 105