Gasboy Amoco - Manual (Page 16)

8 Amoco/DataCard 001 Credit & Debit Card Networks
Gasboy CFN Series
• Any error messages or conditions that occur at the DataCard terminal should be investi-
gated as a DataCard problem, using current DataCard troubleshooting procedures.
• The following messages can appear to a customer at the ICR display, indicating a prob-
lem with either the DataCard Terminal or the Gasboy equipment.
1. Club Cards Only - (AMOCO HELP DESK) This message indicates that the connec-
tion between the Gasboy Site Controller and the DataCard terminal has been lost. This
message can occur if the DataCard Terminal loses power, receives an Internal Error, or
if the cable going from the Site Controller to the DataCard Terminal is loose or discon-
nected.
2. Down - Try Later - (GASBOY HELP DESK) This message will display to a cus-
tomer when the Gasboy ICR loses the connection to the Site Controller. Again, this
could be a cable that is loose or disconnected, the result of a loss of power to the Site
Controller, or a problem of unknown origin with the Site Controller.
3. Please See Cashier - (AMOCO HELP DESK) Attended Sites ONLY - This message
will display at the ICR when a credit card swiped at the ICR is rejected either by the
DataCard Terminal (when not connected to the network) or by the Amoco network.
4. Transaction Denied - (AMOCO HELP DESK) Unattended Sites ONLY - This mes-
sage will display at the ICR when a credit card is rejected either by the DataCard Termi-
nal (when not connected to the network) or by the Amoco network.
5. Receipt Not Available - (GASBOY HELP DESK) After a customer finishes fueling
their vehicle and hangs up the nozzle, they will return to the ICR and re-swipe their
credit card. They should see a prompt “Receipt? (Yes or No)” If they press the YES key,
their receipt should print. If they receive the above error message instead, possible rea-
sons are:
• Printer out of paper, or jammed.
• Communication between the DataCard Terminal and the Gasboy Site Controller
has been interrupted before the complete receipt information could be sent to the
Site Controller.
• Communication between the ICR and the Site Controller has been interrupted
before complete receipt information could be sent to the ICR.
6. Card Read Error - (AMOCO HELP DESK/GASBOY HELP DESK) Due to a prob-
lem with the customers magnetic stripe on their credit card, or due to a problem with the
magnetic stripe reader in the ICR, the credit card could not be read. This card could still
be used via manual entry at Attended locations.
7. Pump Not Available - (AMOCO HELP DESK/GASBOY HELP DESK) If a cus-
tomer selects a pump number and sees this message displayed, possible reasons are:
• Pump problem - power outage or other hardware failure at the pump.
• Connection problem between the Site Controller and the dispenser.
• Fuel prices not entered for all products available at the selected dispenser. If the site
has Multi-Product Dispensers (MPDs), fuel prices must be entered at the DataCard
Terminal for all of the products for an MPD to work.
Other items that may be reported at a site with the DataCard/Gasboy application:
1. After a customer finishes fueling their vehicle and hangs up the nozzle, they will return
to the ICR and re-swipe their credit card to get their receipt. They should see a prompt
“Receipt? (Yes or No)” IF THEY DO NOT SEE THIS PROMPT - but instead the
display reads “Please Wait”, then “Select Pump Number”, the following may have
occurred. (GASBOY HELP DESK)
• The transaction is still in progress - try again after making sure the nozzle is hung
up and the pump is in an IDLE state.