Roland Rubix22 2x2 USB Audio Interface - Manual (Page 21)

21
Troubleshooting
Problem Items to check Action
The sound played
by the computer
is inaudible or too
quiet
Can you hear sound by connecting
headphones?
If you can hear sound through headphones connected to the PHONES jack, check
that you have correctly connected your audio playback system (external monitors),
and adjust the volume of your equipment.
If the sound in your headphones is inaudible or too soft, check the other
troubleshooting items.
Is the [OUTPUT] knob of the Rubix
turned down?
Use the Rubix’s [OUTPUT] knob to adjust the volume.
Could the volume of the application
you’re using be turned down?
Raise the volume in the application.
Windows
Is the computer’s system volume
setting turned down?
Use the following procedure to adjust system volume.
1. Open the “Control Panel” and set the display mode to “Category.”
2. Click the [Hardware and Sound] icon, and then click the [Adjust system volume]
icon.
3. After the volume mixer appears, select the Rubix’s [OUT (Rubix22)] from the “Device”
menu and adjust the volume.
Windows
Are you using voice communication
software?
Use the following procedure to disable automatic volume adjustment.
1. Open the “Control Panel,” click the [Hardware and Sound] icon, and then click the
[Sound] icon.
If you have selected Icon view, click the [Sound] icon.
2. In the [Communications] tab, set “When Windows detects communications
activity” to [Do nothing] .
3. Click the [OK] button to close the “Sound” window.
My guitar is too
quiet
Are you using the correct jack? Connect your guitar to the INPUT 1L (or INPUT 3L) jack (p. 2, p. 4, p. 7).
Is the [Hi-Z] button set to “OFF” ? Set the [Hi-Z] button to “ON” (p. 2, p. 4, p. 7).
Is the input level too low? Use the [SENS 1L] knob (or [SENS 3L] knob) to adjust the input level (p. 2, p. 4, p. 7).
Could you be using a connection
cable that contains a resistor?
Use a connection cable that does not contain a resistor.
My microphone is
too quiet
Are you using the correct jack?
Connect your microphone with an XLR connector to the XLR connector (p. 2, p. 4, p.
7). The sound level will be very low if you use a microphone with a phone plug.
Does the sensitivity of the
microphone match the nominal
input level of the Rubix?
The Rubix’s microphone nominal input level is -60 dBu for the XLR connector, and -44
dBu for the TRS phone type jack. If the sensitivity of the microphone is low, the sound
will be quiet.
When a signal is
input via either
the INPUT 1L or
INPUT 2R jack only,
only one channel is
recorded
Is the DAW software configured to
record in stereo?
If so, the signal input via the
INPUT 1L jack is recorded on the left
channel, and the signal input via
the INPUT 2R jack is recorded on the
right channel.
Change the DAW software’s settings so that it records in mono.
A device
connected to one
of the input jacks is
distorting
Could the level indicator be lit red? Turn the SENS knobs toward the left to reduce the input level (p. 2, p. 4, p. 7).