Icron USB 1.1 Rover 2850 Dual Port Extender User Manual

Page 11

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11

Obtaining Warranty Service

To obtain warranty service and help us serve you better, please provide the following information with your
warranty request

:

• Host computer make and model
• Operating system installed (e.g. Windows XP, Mac OS X, Windows 7 etc.)
• Part number and serial number for both the LEX and REX
• Make and model of all USB device(s) attached to the extender
• Description of the installation
• Description of the problem

Contact Icron Technologies Corporation within the warranty period for a Return Material Authorization
(RMA) number. Please note that Icron Technologies Corporation will not accept returns without an RMA
number. Ensure the product is packaged appropriately for safe shipment and mark the RMA number on the
outside of the package. The package must be sent prepaid to Icron Technologies Corporation. It is highly
recommended that the package be insured and shipped via a trackable shipping method. The repaired or
replaced item(s) will be returned at Icron Technologies Corporation’s expense no later than thirty days after
receipt the defective product.

Address the returned product to:

RMA Coordinator

Icron Technologies Corporation

4664 Lougheed Highway, Suite 221

Burnaby, BC Canada

V5C 5T5

Contacting Sales

Email: [email protected]

Tel: +1 604 638 3920

Contacting Technical Support

Email: [email protected]

Tel: +1 604 638 3920

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