Icron USB 1.1 Rover 2850 Dual Port Extender - Manual (Page 11)

11
Obtaining Warranty Service
To obtain warranty service and help us serve you better, please provide the following information with your
warranty request
:
• Host computer make and model
• Operating system installed (e.g. Windows XP, Mac OS X, Windows 7 etc.)
• Part number and serial number for both the LEX and REX
• Make and model of all USB device(s) attached to the extender
• Description of the installation
• Description of the problem
Contact Icron Technologies Corporation within the warranty period for a Return Material Authorization
(RMA) number. Please note that Icron Technologies Corporation will not accept returns without an RMA
number. Ensure the product is packaged appropriately for safe shipment and mark the RMA number on the
outside of the package. The package must be sent prepaid to Icron Technologies Corporation. It is highly
recommended that the package be insured and shipped via a trackable shipping method. The repaired or
replaced item(s) will be returned at Icron Technologies Corporation’s expense no later than thirty days after
receipt the defective product.
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 221
Burnaby, BC Canada
V5C 5T5
Contacting Sales
Email: [email protected]
Tel: +1 604 638 3920
Contacting Technical Support
Email: [email protected]
Tel: +1 604 638 3920