Polycom Audio and Video - Manual (Page 80)

Administrator’s Guide for the V500 System
5 - 8 www.polycom.com/videodocumentation
Requesting Technical Support from the Global Management System
Administrator
You see the following message:
Tech Support will be alerted to phone you at the
following number. Continue?
Enter your contact telephone number.
The V500 system sends your information to the
Global Management System administrator.
You see the following message:
Tech Support has been alerted. You can also call
this number for assistance.
The message displays the telephone number you
entered for Tech Support on the My Information screen.
The Global Management System
administrator opens the alert
message containing your telephone
number.
Global Management System sends
a message to your V500 system.
The Global Management System
administrator calls you.
The V500 system displays the message from Global
Management System:
Your request for help has been acknowledged.
1. From the Place A Call screen, press on the remote.
2. Select Support and press on the remote.