HP ESL E-series Tape Libraries - Manual (Page 74)

The library or tape drives are not detected by the Interface Manager or Command
View TL software
• Verify cable connections and termination.
• Verify the cabling.
• Verify that the drives and library are powered on and ready.
• Ensure that the interface controllers are powered on and ready.
During initialization, the library reports “not ready”
• Determine the failure type by checking any previous error codes returned to the host computer,
or by getting a library support ticket.
• Correct the cause of the error.
One or more tape drives fail to spin up during start-up
• Verify cable connections and termination.
• Make sure the OCP does not show the drive power as off.
• Check that the power supplies are switched on for that level (clusters 0 - 5).
• Check that the cluster controller is properly cabled and ready.
OCP problems
This section describes corrective actions for OCP problems.
The OCP is blank
• Confirm that power is on.
• Use Command View TL software or the Interface Manager's command line interface to check for
errors on the OCP.
The OCP does not respond to buttons
• Use Command View TL software or the Interface Manager's command line interface to check for
errors on the OCP.
• Contact an authorized field service engineer.
An error message appears
• Write down the details of the error message, including the SK, ASC, and ASCQ numeric values.
Look up the code and try the suggested recovery procedures.
• Press OK to clear the message.
Robotics problems
This section describes corrective actions for robotics problems.
Maintenance and troubleshooting 74