Dialogic Mitel SX-2000 - Manual (Page 65)

Dialogic ® 4000 Media Gateway Series Integration Note
65
Test
Number
Call Scenario Description Notes
Inbound call scenarios
1 Direct call from TDM station set to
Microsoft
®
OCS client.
2 Direct call from Microsoft
®
OCS client to
TDM station set.
10. Troubleshooting
10.1 Important Debugging Tools
•
Ethereal/Wireshark: Can be used to view and analyze the network captures provided by the Dialogic
gateway diagnostic firmware.
•
Adobe Audition: Can be used to review and analyze the audio extracted from the network captures to
troubleshoot any audio related issues.
•
Dialogic
®
Diva
®
Diagnostics tool: Used to review and analyze all SIP and ISDN traffic that relates to
calls going into and leaving the Dialogic
®
4000 Media Gateway.
10.2 Using the Dialogic
®
Diva
®
Diagnostics Tool
Before using the Dialogic
®
Diva
®
Diagnostics tool, you would need to enable it by setting the Dialogic
®
Diva
®
SIPcontrol™ Software debug. To do so, open the Diva SIPcontrol software web interface, click the link System
Settings , and set Debug Level to Extended . Click the Save button for the changes to take effect.
Now, you can start the Diva Diagnostics tool. To do so, click:
Start > Programs > Dialogic Diva > Diagnostics .