Troubleshooting guide 4, Troubleshooting guide – Canon EOS R6 Mark II Mirrorless Camera with 24-105mm f/4-7.1 Lens User Manual

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Troubleshooting Guide

Power-related problems

Shooting-related problems

Communication problems

Operation problems

Display problems

Playback problems

Sensor cleaning problems

Computer connection problems

Problems with the multi-function shoe

If a problem occurs with the camera, first refer to this Troubleshooting Guide. If this
Troubleshooting Guide does not resolve the problem, take the camera to the nearest Canon
Service Center.

Power-related problems

Batteries cannot be charged with the battery charger.

If the battery's remaining capacity (

) is 94% or higher, the battery will not be charged.

Do not use any battery packs other than a genuine Canon Battery Pack LP-E6NH/
LP-E6N/LP-E6.
In case of charging or charger issues, see

Charging the Battery

.

The charger's lamp blinks at high speed.

Constant, rapid orange blinking of the lamp indicates that a protection circuit has
stopped charging because (1) there is a problem with the battery charger or battery, or
(2) communication with the battery failed (with a non-Canon battery, for example). In the
case of (1), unplug the charger, reinsert the battery, and wait a few minutes before
plugging the charger in again. If the problem persists, take the camera to the nearest
Canon Service Center.

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