Armasight NSMNYX14P1F6DA1 NYX-14 Pro FLAG Night Vision Monocular - Manual (Page 38)

38
C. Chin Cup Replacement
1. Detach the Velcro tape from the left side of the head-band and remove the chin strap.
2. Slide the chin cup out from the chin strap and replace it with a new one. After replacing the chin cup,
attach the Velcro on the left side of the head-band.
FIGURE 4-8. CHIN CUP REPLACEMENT
4.5 SERVICE/PACKING AND UNPACKING
4.5.1 RETURN INSTRUCTIONS
For service, repair or replacements, please email service@armasight.com.
To assist the Service Representative (SR) with determining if the item is repairable, please provide the
following information:
1. Serial Number of the defective item.
2. Thorough description of the malfunction, defect or damage.
3. An explanation of how the malfunction, defect or damage occurred, if known.
If the SR determines that the item is under warranty or should be returned for repair, a Return Material
Authorization number (RMA#) will be provided. The RMA can be obtained by sending ane-mail to
service@armasight.com, via phone by calling Armasight Customer Service at (888)959-2259 Ext. 2, or
via fax at (888)959-2260.
When returning the Nyx-14 PRO for service or repair, please do the following to prevent any additional
damage:
1. Verify that the Nyx-14 PRO is free of all contaminants such as dirt or any other foreign material.
2. Remove the battery.
3. Place the cap over the lens.
4. Place the Nyx-14 PRO in the hard shipping/ storage case or soft carrying case (if available). If the hard
shipping/ storage case is not available, individually package each Nyx-14 PRO unit being returned in a
suitable container.
Place the Nyx-14 PRO and a copy of the test report or detailed description of the failure in a suitable
packing/ shipping container. Mark the package with the RMA#. Ship the items using the fastest, most
easily traceable, prepaid method to:
Armasight Inc.
815 Dubuque Avenue
South San Francisco, CA 94080, USA.