HP LaserJet M5025 Multifunction Printer series - Manual (Page 217)

Clear staple jams
To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of media (80 g/m 2 or
20 lb) at a time.
The control-panel message 13.XX.YY Stapler jam inside stapler door on the HP LaserJet M5035XS
MFP alerts you to a staple jam. To clear the jam, follow the instructions on the onscreen dialog box or
follow the steps below.
1. Open the stapler door.
2. Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the
device.
3. Clear any loose staples from the stapler and from the staple cassette.
ENWW Clear staple jams 205