BayTech DS2-RPC 2012 - Manual (Page 23)

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BayTech Product Warranty
Exceptions
BayTech Extended Warranty
Bay Technical Associates (BayTech) warrants that its products will be free from defects in materials and
workmanship under normal use for a period of two years from date of purchase (or from date of shipment
from BayTech if proof of purchase is not provided).
During this warranty period, BayTech shall, at its discretion, either repair or exchange any defective
product at no charge for labor and materials, or refund the amount paid for the product, less shipping and
handling charges. Any replacement and/or repaired products are warranted for the remainder of the
original warranty.
The customer is responsible for properly packaging the product and for shipping costs for returns. The
customer is liable for loss or damage to the product during shipping, as well as any other fees or charges
associated with transporting the product back to BayTech. BayTech will pay return costs for delivery
within the Continental United States.
All repair and return shipments must be approved by BayTech and must be accompanied by an RA
(return authorization) number. Please refer to our Repair and Return Policy below.
For the initial 30 days from the original date of shipment, any unopened product may be returned to
BayTech, accompanied by an RA number. Full purchase price will be refunded, provided that the product
is in excellent condition. A product may not be returned after 30 days from the original date of shipment
unless approved by BayTech management.
For additional information or more specific warranty issues, contact BayTech’s Technical Support or
Customer Service Departments at (800) 523-2702 or (228) 563-7334.
This warranty does not cover misuse or minor imperfections that fall within design specifications or that
do not materially alter functionality. BayTech does not warrant and is not responsible for damages
incurred in shipping and handling or caused by disasters (such as fire, flood, wind, earthquake, lightning,
power surges or water).
The warranty will be voided regarding products that have been neglected, altered, abused, misused, or
used for purposes other than those for which it was designed.
Under no circumstances shall BayTech be liable for any special, incidental, or consequential damages
based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory.
Such damages include (but are not limited to) loss of profits, loss of the product or associated equipment,
cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s
time, the claims of third parties, including customers, and injury to property.
Extended warranties and but only at the time of product purchase. The extended warranty cost will not
exceed 7% per year of the product list price unless otherwise stated in the customer contract or approved
by BayTech management. Contact BayTech for further details on this.