Epson 5000 - Manual (Page 122)

Use your software to reduce or eliminate the top margin and to
reduce the page length or lines-per-page setting.
When clearing the buffer, you also lose the top-of-form.
Always advance the paper to the top of the next page with the
LF/FF button before clearing the buffer.
When using an optional interface, the printer does not print or the
printout is not what you expect.
You may be trying to use an interface card or cable with the
wrong specifications. Check the specifications to make sure
you can use the interface card or cable with this printer.
The computer and printer interface settings may not match.
Make sure the settings on the computer and printer match.
The interface may have been disabled. Make sure that the
switch near the interface connector is turned on.
Note:
You can check the operation of your printer using the self test. (See
“Running the self test” in Chapter 1.) If the self test works properly,
the printer is operating properly, and the problem probably lies in the
computer, the software, or the cable. If the self test does not work,
contact your dealer.
Paper Handling
When you send data, the platen does not rotate and the paper does
not feed.
The PAUSE light is on. Press the PAUSE button.
Troubleshooting 6-7