VIEWSONIC WPD-100 VS13789 - Manual (Page 56)

ViewSonic WPD-100 50
4-2 Troubleshooting
If you encounter any problem when you’re using this wireless network card,
don’t panic! Before you call your dealer of purchase for help, please check this
troubleshooting table, the solution of your problem could be very simple, and
you can solve the problem by yourself!
Scenario
Solution
I can’t find any wireless
access point / wireless
device in ‘Site Survey’
function. 1. Click ‘Rescan’ for few more times and see if you
can find any wireless access point or wireless
device.
2. Please move closer to any known wireless
access point.
3. ‘Ad hoc’ function must be enabled for the
wireless device you wish to establish a direct
wireless link.
4. Please adjust the position of network card (you
may have to move your computer if you’re using
a notebook computer) and click ‘Rescan’ button
for few more times. If you can find the wireless
access point or wireless device you want to
connect by doing this, try to move closer to the
place where the wireless access point or
wireless device is located.
Nothing happens when
I click ‘Launch Config
Utility’ 1. Please make sure the wireless network card is
inserted into your computer’s USB port. If the
WPD-100 utility’s icon is black, the network card
is not detected by your computer.
2. Reboot the computer and try again.
3. Remove the card and insert it into another USB
port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
I can not establish
connection with a
certain wireless access
point 1. Click ‘Connect’ for few more times.
2. If the SSID of access point you wish to connect
is hidden (nothing displayed in ‘SSID’ field in
‘Site Survey’ function), you have to input
correct SSID of the access point you wish to
connect. Please contact the owner of access
point to ask for correct SSID.