Troubleshooting – VTech I6785 User Manual

Page 44

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44

Problem

Suggestion

The battery does not

hold a charge

• Charge the battery in the handset for 16 hours For optimum daily performance, return the

handset to its base when not in use

• You may need to purchase a new battery, please refer to the

Batteries section of this user’s

manual

• Your phone might be malfunctioning Please refer to the

Warranty section of this user’s manual

for further instruction

If you subscribe to DSL

service

• If you hear noise during conversations and/or your caller ID features aren’t functioning properly,

install a noise filter to the telephone line between the base unit and the telephone line jack.

Contact your DSL provider to obtain a noise filter.

I get noise, static,

or weak signal even

when I’m near the

base

• Other cordless phones and 802 11 wireless routers that are used for home computer networks

both use internal radios to communicate The radios may interfere with one another You can

improve the performance of your cordless phones and your router by:

a positioning your new phone as far away as possible from any other existing cordless telephone

system that is already installed in your home to avoid the two systems interfering with each

other

b positioning your telephone base as far as possible from your router, computer or any other

computer devices

c selecting channels four through 10 for your router (refer to your router’s user manual for

more information)

Troubleshooting

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