VTech I6785 - Manual (Page 48)

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Troubleshooting
Problem Suggestion
The charge light is off • Clean the handset and base charging contact each month using a pencil eraser or cloth
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in Allow up to one
minute for the handset and base to reset
• Your phone might be malfunctioning Please refer to the Warranty section of this user’s manual for further
instruction
My Caller ID isn’t working • Caller ID is a subscription service You must subscribe to this service for this feature to work on your
phone
• Your caller must be calling from an area that supports caller ID
• Both you and your caller’s telephone companies must use caller ID compatible equipment
My answering machine is
not recording messages
• Make sure system is turned ON (the ON/OFF key is illuminated)
• Make sure the announce only feature is set to OFF
I cannot hear recorded
messages
• Using the base volume control, raise the volume to a comfortable listening level
CL is flashing in the base
message display window
• You need to set the day and time Refer to the section(s) on setting day and time in this user’s manual
Common cure for
electronic equipment
If the unit does not seem to be responding normally, then try putting the handset in its base If it does not
seem to respond, do the following (in the order listed):
1 Disconnect the power to the base
2 Disconnect the handset battery, and spare battery, if applicable
3 Wait a few minutes
4 Connect power to the base
5 Re-install the battery(ies)
6 Wait for the handset to re-establish its link with the base To be safe, allow up to one minute for this to take
place