VTech I6785 - Manual (Page 46)

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Troubleshooting
Problem Suggestion
I hear other calls while
using my phone
• Disconnect your base unit from the telephone jack, and plug in a regular telephone If you
still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
I hear noise in the
handset, and none of
the keys or buttons
work
• Make sure the power cord is plugged in
My handset does not
ring when I receive
a call
• Make sure you have the ringer activated Refer to the section(s) on ringer selection in this
user’s manual
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
Make sure the power cord is plugged in
• You may be too far from the base unit
• Charge the battery in the handset for 16 hours For optimum daily performance, return the
handset to its base when not in use
• You may have too many extension phones on your telephone line to allow all of them to ring
Try unplugging some of the other phones
• The layout of your home or office might be limiting the operating range. Try moving the base
to another location, preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service Contact your local telephone company (charges may apply )
• Test a working phone at the phone jack If another phone has the same problem, the problem
is the phone jack Contact your local telephone company (charges may apply )