HP StoreEver TapeAssure Software - Manual (Page 23)

Figure 6 Sending a support ticket by e-mail
To send the support ticket via e-mail:
NOTE: The e-mail server must be configured before support tickets can be sent via e-mail. For
instructions on configuring the e-mail server, see “Configuring the e-mail server” (page 25) .
1. In the Action pane, select Email.
2. When sending the support ticket to HP support, enter the support case number and check the
box.
3. Enter the e-mail address.
4. Optionally include comments.
Please allow the WebGUI to copy your tickets to the HP tickets mailbox because this allows
HP support and also the HP development engineers to learn more about how the drives are
performing under real customer conditions. No personal information is contained in the ticket.
5. Click Send E-mail.
NOTE: Support tickets are saved as a zip file that contains both the standard .lzt and .xml form
of the ticket. If you are sending a support ticket to HP support and are unable to use the email
feature of L&TT directly, HP requests that you send the .lzt form of the ticket because it is the most
flexible form.
To view a support ticket generated with L&TT 4.x:
1.
In the Source pane, select View lzt or ltd support ticket.
2. Click Upload support ticket.
Using the Test/Utility screen
L&TT provides several tests that can be used to check the performance of, or to diagnose issues
with, storage hardware. To access the Test/Utility screen, click the device you want to test in the
device list and then click Test/Utility on the Action toolbar.
Using the LTT Service diagnostics window 23