HP StoreEver TapeAssure Software - Manual (Page 82)

NOTE: More system information is available in pulled from Windows systems than non-Windows
systems.
Reading LTO drive support tickets
When you click the sub-ticket under 'Tape Drive at address (xxx)', LTO parses and processes the
detailed drive data. At this point, the high level categories of drive data are shown with data from
the drive organized in the appropriate category rather than as a raw log dump. (The raw log
dump is available under the ‘classic ticket’ section with ‘everything’ detail level).
In most cases additional categories between Drive and Interface cleanly separate drive issues from
interface issues, which can have similar symptoms and make it difficult to find the cause of a
symptom.
L&TT assesses the values reported by the drive and expresses them, when appropriate, as margin:
•
Great – The value is about as good as it can be. No action need be taken.
•
Good – The value is not as good as represented by ‘great’ but still has sufficient margin. No
action need be taken.
•
Fair – There is still operating margin but there is some potential that the margin might drop
further. No immediate action is recommended other than to monitor this metric
•
Warn – There is less operating margin than recommended by HP. This doesn’t mean that the
drive has or will fail, but some corrective action is recommended, such as cleaning the drive,
dealing with over temperature warnings etc.
When troubleshooting, check for:
•
Any notes or errors highlighted with an icon. These can be clicked and expanded to find the
specific data that triggered it.
Drive identity
The Drive Identity section displays information about this drive.
Figure 20 Support ticket Drive Identity section
When troubleshooting, check for:
•
Serial number – this is needed to check warranty entitlement.
•
SKU number (LTO 5 and later generation drives) – this is the part number of the drive, which
is also needed to check warranty entitlement,
•
Firmware revision – HP recommends using the most current firmware version.
Drive health
The Drive Health section shows the health of the drive from a number of aspects.
82 Using support tickets