Dell POWERVAULT MD3620I - Manual (Page 71)

6
Troubleshooting MD vCenter Plug-In Issues
This section describes how to open and read MD vCenter Plug-in log file, provides answers to some frequently asked
questions, and describes how to resolve some common problems you might encounter with the MD vCenter Plug-in.
Application Server Logs
All procedures that are performed from the MD vCenter Plug-in are logged to the following file on the application server:
C:\Program Files\Dell MD Storage Array vCenter Management Plug-in\jetty\logs\ vCenter2-logx.y.csv. The file is archived
every 24 hours and stored for 10 days, after which the file is overwritten. You can open the file and view it in Notepad,
CVSed, or a similar viewer.
NOTE: If the file is locked, you can create a copy of the file with a different name, then open the copied file.
Figure 71. MD vCenter Plug-in Log View
These additional log files are also maintained in this directory, but these files are generally not in a user-friendly format:
• vCenter2debug-x.log.y – debug log used by technical support
• jetty-service.log – Jetty service log used by technical support
• date/time stamp .request.log – log of IP addresses for all Jetty service requests from clients
I Cannot Communicate With The Application Server
1. Check the firewall settings to verify that the Jetty TCP port is enabled. If the Jetty TCP port is not enabled, enable it
2. Verify that the Jetty6-Service is started on the application server. If the Jetty6-Service is stopped, start it.
NOTE: If the MD vCenter Plug-in will be installed on the same system as an active vCenter Server and
VMware Update Manager is installed, port number 8084 for the plug-in must be changed to an unused port
number.
I Cannot Create Or Delete Objects
Verify that the user ID has the required storage administrator privileges assigned for the user’s role. For more
information about storage administrator roles, see the topic
Configuring Storage Administrator Roles .
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