Lucent Technologies GuestWorks and DEFINITY Enterprise Communications Server 108596560 - Manual (Page 18)

GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
14 Guest Operations
Retrieving Messages
Usually, guests will retrieve their voice messages from their rooms, but they may
also need to retrieve their messages from other guest rooms, from a house
telephone, or from a location away from the property. When retrieving messages
from other locations, passwords assigned at check-in will need to be used for
guest security. If administered on the voice messaging system, guests also can
create their own personal greeting to be used during their stay at the property.
NOTE:
The procedures given in this section apply to the Lucent I
NTUITY
Lodging
voice messaging product. If your installation is using a different voice
messaging system, use the instructions provided with that system. Refer to
I
NTUITY Lodging Administration and Feature Operations for more
information about voice and FAX messaging services.
These procedures need to be communicated to your guests. You also can provide
them a Guest Quick Reference Card to help them use the Lucent I
NTUITY Lodging
voice messaging.
Retrieving Messages from Your Room
1. Call the message retrieval telephone number.
■
Listen to the message retrieval greeting and the notification of the
number and type of messages. Messages may be voice, FAX, or text.
Text messages are usually written messages collected at the front
desk.
■
Messages are played one at a time. Each message is prefaced with
the time, day, and date it was received. FAX messages are always
presented after the voice messages have been accessed. Refer to
‘‘Retrieving FAX Messages’’ on page 16 .
2. After each message is played, you may do any of the following:
■
Press the 2 button to replay the message.
■
Press the 3 button to delete the message and listen to the next
message.
■
Press the 4 button to save the current message and listen to the next
message (this option is administrable and may not be available on
every system).
■
Press the 0 button to transfer to an attendant for assistance or to
retrieve text messages.