Lucent Technologies GuestWorks and DEFINITY Enterprise Communications Server 108596560 - Manual (Page 77)

GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
73 Reports
Printer Reports
Printer reports keep track of several hospitality events. This is done to track
patterns of service problems and to keep track of room status. From the switch’s
perspective, there are 2 types of printers that may be accessed for hospitality
reports: a log printer and a journal/schedule printer. These 2 printer functions can
be combined on 1 physical printer, or they can be assigned to 2 different printers.
If you have only 1 printer, the status events print out as they occur as part of 1
listing. If you have 2 printers, the log reports print on one printer and the journal
(and scheduled) reports print on the other printer.
Log Printer
The log printer has 1 report which is a record of the housekeeping status. This
report occurs automatically as the housekeeping staff updates the status of guest
rooms. The following is an example of a log printer report:
Journal Schedule Printer
The journal/schedule printer prints 2 types of reports: journal reports and
scheduled reports. A journal report is a running summary of hospitality events
such as wakeup call requests, wakeup calls that complete, wakeup calls that fail,
Do Not Disturb requests, and emergency access attempts. A scheduled report is a
report that is scheduled through administration and usually occurs at the same
time every day.
The scheduled reports are assigned at an administration terminal (either the SAT
or a PC with emulation software) using the
change system-parameters
hospitality command. On Page 2 of this administration screen, you can
administer the time of day when you want the following reports to print:
■
Automatic wakeup activity
■
Automatic wakeup summary
■
Emergency access summary.
2900 from room, code 1 activity - nopms 18/20:10 PM
3100 from sta., code 2 activity - nopms 18/21:00 PM
3106 from room, code 4 activity - nopms 18/21:45 PM