Dell UltraSharp 32" 6K HDR Video Conferencing Monitor - Manual (Page 112)

112 | Troubleshooting
Common
Symptoms What you
experience Possible solutions
The monitor
cannot detect
signal on
mDP after
video cable
unplug/plug,
sleep/wake,
hibernate/wake Connect mDP cable
with source and
monitor, the monitor
can’t detect signal • Go to OSD menu under input source
selection, press and hold mDP joystick
middle key for 8 seconds to switch DP1.4.
Platform hangs
on mDP when
wake up the
platform from
sleep Connect DUT with
mDP cable to the
platform. Do a
Platform Sleep/
Wake. Platform will
hang • If your platform is DP1.4 graphic card and
suggest to go to OSD menu under input
source selection, press and hold mDP
joystick middle key for 8 seconds to switch
DP1.4.
Auto source
can’t
automatically
switch to mDP
input source
when you
connect the
mDP cable to
platform When you connect
the HDMI cable
and mDP cable to
monitor, connect
HDMI cable to
platform and
display normally,
then connect mDP
cable to platform.
The signal can’t
automatically to
mDP signal • Unplug and plug the mDP cable from
monitor side.
• Go to OSD menu and enter input source
select mDP manually.