Vuze 4K 3D 360 Spherical VR Camera (Yellow) - Manual (Page 21)

Warranty
Proprietary. Humaneyes Technologies 21
How can You claim this Warranty and how will the Company provide the Warranty Service?
After a Warranty claim is made, the Company will provide the Warranty Service, subject to applicable law
and the Company policy, as follows: Our Customer Support Team will instruct You on how and where to
return Your Product. The Company may send You waybills and if applicable, packaging material and
instructions on how to properly pack and address the Product, so that You may ship the Product to an
authorized service provider location. Instructions may be sent via email or in hard copy with the packaging
material. Once the Warranty Service is complete, the authorized service provider will return a repaired or
replacement Product, or refund therefor, to You.
NOTE: Before returning or replacing any Product or part of a Product for Warranty Service, be sure to back
up all data and remove any confidential, proprietary information from the Product's memory. It is likely that
during the repair process the contents of the Product will be completely erased and We are not responsible
for damage to or loss of any data, images and/or personal information that may be stored on the Product.
How long is the Warranty following repair or replacement of a Product?
A replacement part installed by the Company, assumes the remaining term of the Limited Warranty or
ninety (90) days from the date of replacement or repair, whichever provides longer coverage. When a part
is replaced or a refund provided, any replacement item becomes the Customer’s property and the replaced
or refunded item becomes the Company's property.
The Company reserves the right to change the method by which We may provide the Warranty Service.
Warranty Service will be limited and subject to, and adjusted per, the options available by law in the country
where service is requested. Warranty Service options, parts availability and response times may vary
according to country. You may be responsible for shipping and handling charges if the Product cannot be
serviced in the country it is in. If You seek Warranty Service in a country that is not the original country of
purchase, You will comply with all applicable import and export laws and regulations and be responsible for
all custom duties, V.A.T. and other associated taxes and charges. Where international service is available,
the Company may repair or replace parts with comparable parts that comply with local standards.
What does this Warranty not cover? To the extent permitted by applicable law, this Warranty does not
apply: (a) to software (including but not limited to online software and mobile apps) and accessories (b) to
consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless
failure has occurred due to a defect in materials or workmanship; (c) to cosmetic damage, including but not
limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in
materials or workmanship; (d) to damage caused by use with a third party component or product that does
not meet the Product’s specifications; (e) to damage caused by accident, abuse, misuse, neglect, improper
shipping or installation, fire, earthquake or other external cause; (f) to damage caused by operating the
Product through irresponsible or improper use, including not in accordance with the Company’s published
guidelines or any non-recommended practices; (g) to damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of the Company or an authorized service
provider; (h) to a Product that has been modified to alter functionality or capability without the written
permission of the Company; (i) to defects caused by normal wear and tear or otherwise due to the normal
aging of the Product; (j) if any serial number has been removed or defaced from the Product; or (k) if the
Company receives information from relevant public authorities that the Product has been stolen.