Rockwell automation support, Installation assistance, New product satisfaction return – Rockwell Automation 1440-VST02-01RA XM-120 Eccentricity Module User Manual

Page 131

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Publication GMSI10-UM010C-EN-P - May 2010

123

Supersedes Publication GMSI10-UM010B-EN-E - January 2007

Copyright © 2010 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

Rockwell Automation
Support

Rockwell Automation provides technical information on the Web to assist you in using
its products. At

http://support.rockwellautomation.com

, you can find technical manuals, a

knowledge base of FAQs, technical and application notes, sample code and links to
software service packs, and a MySupport feature that you can customize to make the
best use of these tools.

For an additional level of technical phone support for installation,
configuration, and troubleshooting, we offer TechConnect support programs.
For more information, contact your local distributor or Rockwell Automation
representative, or visit

http://support.rockwellautomation.com

.

Installation Assistance

If you experience a problem within the first 24 hours of installation, please
review the information that's contained in this manual. You can also contact
a special Customer Support number for initial help in getting your product up
and running.

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully
operational when shipped from the manufacturing facility. However, if your
product is not functioning and needs to be returned, follow these
procedures.

United States

1.440.646.3434
Monday – Friday, 8am – 5pm EST

Outside United
States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case
number (call the phone number above to obtain one) to your distributor
in order to complete the return process.

Outside United
States

Please contact your local Rockwell Automation representative for the
return procedure.

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