The fax information system (fis), 1 selecting and viewing fis messages, 2 remote retrieval of fis documents – Kofax Communication Server 9.1.1 User Manual
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TCfW Communication Server Client
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The Fax Information System (FIS) enables you to store and retrieve important documents. These
documents can be leaflets, forms, price-lists and any other information your company wants to make widely
available. You can access FIS documents via TCfW or remotely from any fax machine. You can also attach
FIS documents to your outgoing messages.
Access authorization to the FIS Folder is defined in user profiles.(See also 6.6 FIS Folder for information
on how to create private FIS Folders.)
8.1
Selecting and Viewing FIS Messages
With TCfW, you simply open the FIS Folder and see all the messages to which you have access. Each FIS
message has a unique name. If FIS messages are to be accessed by fax, their names must be numerical.
To view a message in the FIS Folder, do the following:
1)
Open the FIS Folder in a Folder window.
2)
Scroll to the document you want to view. (You can filter the messages being displayed by setting search
criteria. To do this, click the column header of the right pane with your left mouse button. (See Elements
of Folder Windows))
3)
Open the message by double-clicking it.
8.2
Remote Retrieval of FIS Documents
You can access FIS Folder files from remote locations. If you are a registered user with your own user
profile, all you need is a touch tone phone and a fax machine. Then all you need to do is call the TCOSS
server, enter your PIN code and the document number you want to retrieve.
Your PIN code and default fax number are defined in your user profile. Your administrator can look into your
user profile to see or define your PIN code. (See the KCS Clients
Administrator’s Manual for detailed
information on user profiles.)
8.2.1
Retrieving FIS Messages with a Telephone and Fax Machine
1)
Phone
TC‘s FIS access number (6659272) and wait for the prompt tone.
2)
Enter your PIN code (touch tone phone required).
3)
Enter the FIS command (73) followed by the FIS document number.
4)
Press # and wait for confirmation (1 beep) before hanging up.
The document will be delivered to the default fax number set in your user profile.
Example: 6659272 (prompt) 84711 (= example PIN code) 73 104 # (confirmation beep)