Gateway 6400 - Manual (Page 101)

92 Troubleshooting
Hard drive problems
The system does not recognize the SCSI drive.
The system does not recognize the IDE drive.
Probable cause Solution
The SCSI chain is not
properly terminated Make sure the last device on the SCSI chain
is properly terminated.
The drive is configured with a
conflicting SCSI address Change the device’s SCSI address to one that
is not currently being used by the system.
The cables are not connected
correctly Open the system and make sure the cable
connections are correct.
Probable cause Solution
The primary IDE device may
be configured incorrectly Restart your computer, then press F 1 to open
the BIOS Setup utility. From the Advanced |
IDE Configuration menu, set the IDE
Controller to Both and the Primary IDE
Master to Auto.
The drive may not be
configured properly Consult the hard drive user’s guide for
instructions on how to configure the drive.
Configure the drive correctly.
The drive cables are not
connected properly Open the system and make sure all cables to
the controller card are connected correctly.
Some systems do not have IDE controller
cards because the IDE controller is built into
the system board.
The drive controller is not
seated properly Open the system and reseat the drive
controller. Some systems do not have IDE
controller cards because the IDE controller is
built into the system board.
05032.book Page 92 Monday, July 10, 2000 11:43 AM