Printer problems – Gateway 6400 User Manual
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Troubleshooting
Printer problems
The printer will not turn on.
The printer is turned on but will not print.
Probable cause
Solution
The printer is not connected
to the system
Make sure the data cable is properly
connected between the printer and the system.
Check the connector and cable for bent or
broken pins.
The printer is not plugged in
Make sure the power cable is plugged into a
working power source.
The printer is not turned on
Make sure the printer’s power switch is
depressed or set to the On position. If power
is applied to the printer, the green power LED
should be illuminated.
The printer is defective
Try another printer, if one is available.
Probable cause
Solution
The printer is not connected
to the system
Make sure the data cable is properly
connected between the printer and the system.
Check the connector and cable for bent or
broken pins.
The printer is not designated
as the default printer
If the printer that you are trying to print to is
not the default printer, make sure you have
selected it through the program’s printer setup
function.
The printer has not been
added to the system.
In the Printers window (Start | Settings |
Printers), double-click Add Printer. Follow the
on-screen instructions for adding the new
printer.
The printer is not on-line
(ready)
Make sure the on-line or ready light is on, or
the display indicates “Ready.”
05032.book Page 96 Monday, July 10, 2000 11:43 AM