Iomega FotoShow Digital Image Center - Manual (Page 64)

E-mail Tech Support
Send an e-mail to our Technical Support team via the web. Just go to our support site at
http://www.iomega.com/support
, select your product and click e-mail.
Calling Iomega Technical Support
Iomega also offers live technical support for all your troubleshooting needs.
Before calling Iomega Technical Support, please have the following information available.
Also, please turn on your computer and call from a phone near your computer.
1.Previous customer number, if applicable.
2.Serial number of your FotoShow ™ Image Center.
4.Make and model of computer (if applicable).
5. Operating system used (e.g., Windows
® 98, Mac ® OS 8.6, etc.) if applicable.
6. List of any other hardware installed on the computer (e.g., printers, CD-ROM, etc.) if
applicable.
7. Iomega software version (e.g., IomegaWare ™ 2.0, etc.) if applicable.
8.Exact description of the problem and any error messages received.
Iomega has a highly trained technical support staff that is ready to take your call toll free
at 1-888-4-IOMEGA (1-888-446-6342*), Monday through Friday from 6 a.m. to 9 p.m. and
Saturday from 7 a.m. to 2 p.m. (Mountain Time). Technical support hours are subject to
change without notice.
Product Return or Repair
For information on returning your Iomega product for warranty service (or repair after the
warranty period), please visit our web support site at www.iomega.com/support or call
the Iomega Customer Service Hotline at 1-888-4-IOMEGA (1-888-446-6342*). Because
many returns are found to be due to a technical problem rather than a defective product,
it is necessary to check with Iomega Technical Support before returning your drive. Our
trained support personnel can often resolve the problem directly or otherwise supply you
with return authorization.
Warranty Information
For complete warranty information, refer to the warranty card or warranty information
contained on the CD-ROM included with your drive. If you have a question about the
limited warranty on your Iomega product, please go to our web support site at
http://www.iomega.com/support
, select customer service and click the warranty option.
You can also call us at 1-888-4-IOMEGA (1-888-446-6342*) for warranty information.
*1-888-4-IOMEGA (1-888-446-6342) is available in the U.S. and Canada only.
64 FotoShow ™ Digital Image Center User’s Manual