HEIDENHAIN iTNC 530 (340 49x-04) ISO programming - Manual (Page 166)

166 4 Programming: Fundamentals of NC, File Management, Programming Aids, Pallet Management
4.12 List of All Cur
rent Er
ro
r Messag
es
Generating service files
You can use this function to save all files relevant to service purposes
in a ZIP file. The appropriate data from the NC and PLC are saved by
the TNC in the file TNC:\service\service<xxxxxxxx>.zip. The TNC
determines the name of the file automatically. The character string
<xxxxxxxx>
clearly indicates the system time.
The following possibilities exist for generating a service file:
„ By pressing the SAVE SERVICE FILES soft key after you have
pressed the ERR key.
„ Externally via the data transmission software TNCremoNT.
„ If the NC software crashes due to a serious error, the TNC
automatically generates a service file.
„ In addition, your machine tool builder can have service files be
generated automatically for PLC error messages.
The following data (and other information) is saved in the service file:
„ Log
„ PLC log
„ Selected files (*.H/*.I/*.T/*.TCH/*.D) of all operating modes
„ *.SYS files
„ Machine parameters
„ Information and log files of the operating system (can be partially
activated via MP7691)
„ Contents of PLC memory
„ NC macros defined in PLC:\NCMACRO.SYS
„ Information about the hardware
In addition, the service department can help you save the control file
TNC:\service\userfiles.sys
in ASCII format. The TNC will then
include the data defined there in the ZIP file.