Polycom ViewStation - Manual (Page 197)

Chapter 6 Troubleshooting
© Polycom, Inc. 181 ViewStation User Guide
Camera voice tracking does not
work properly. Camera tracking was turned off by
near or far site. Camera tracking is turned off when
the near or far site moves your
camera. Press the AUTO button to
restore tracking.
The far site is speaking. The camera stops tracking when
the far site speaks to prevent the
camera from pointing to your
monitor speaker.
Wait for the far site to stop
speaking.
The far site is very noisy. The camera stops tracking when
the far site is too noisy. Try setting
the ViewStation to track to camera
presets.
Near site is on mute. The near site camera does not
track when the near site is on
MUTE. Toggle mute function with
the MUTE button.
Near site is noisy or too many
people are talking at once. Reduce the noise in the room.
Symptom Cause Solution