Innotech IG04 BACnet Gateway - Manual (Page 23)

Installation Instructions for Innotech IG04 BACnet Gateway and Vaisala Transmitter / Sensor
Page 23 © Mass Electronics Pty Ltd 2011 Edition 5.0 dated 11/11/2013
Cannot Launch FusionLIVE
• When first launching FusionLIVE from the IG04 BACnet Gateway's embedded web server, you
may encounter a window that asks you to install the Java Runtime Environment (JRE). Ensure to
follow the prompts to download the JRE from the internet. If you do not have available internet
access, you will not be able to continue until you have downloaded and installed the JRE onto the
computer. The latest version of JRE can be downloaded from http://java.com/en/ .
• If you have received an error message indicating the following, please try restarting FusionLIVE. If
that fails to resolve the issue, you may need to restart Internet Explorer. These error messages can
appear occasionally on some computers:
• Cannot launch
• Cannot find file
• Missing *.jnlp file
• Check that the JRE proxy settings are correct for the building network, and are switched on. Whilst
these should be activated and inherited from Internet Explorer at launch of the JRE, in some
instances this field can be blank. Enter the JRE proxy settings exactly as entered into Internet
Explorer proxy settings.
Unstable Connection With Embedded Web Server or FusionLIVE
• If you are having stability issues with the embedded web server or FusionLIVE, ensure that you
have no more than 5 concurrent computer connections to either of these services.
• Performance and stability may be affected by network connection speed. When multiple
computers are connected to the IG04 BACnet Gateway, the slowest connection speed can have an
impact on all other connections. Try disconnecting slower connections to see if this helps.