Call types, Defining call types (the first time) – Lucent Technologies INTUITY Voice/FAX Messaging User Manual

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1) prime-time internal, 2) prime-time external, and 3) out-of-hours calls

1) prime-time busy, 2) prime-time no answer, and 3) out-of-hours calls

The first step is to define the types of calls you want to differentiate; then move
on to changing call type definitions and assigning greetings to call types.

Call Types

Defining Call Types (the first time)

1. Press

from the Activity Menu.

2. Press one of the following:

3. Press one of the following:

Internal

Those from callers at your business location.

External

Those from outside your business location.

Busy

Those that come in when you are using your telephone line(s).

No answer

Those that come in when you do not answer.

Out-of-hours

Those that come in after standard business hours—defined by
your system administrator.

(Weekend greetings must be activated manually—basic mode
only.)

Differentiate internal/external calls.

Differentiate busy/no answer calls.

Differentiate out-of-hours calls.

Make no distinction between prime time and out-of-hours calls.

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