Polycom SpectraLink 1725-36028-001 User Manual

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Troubleshooting via the System Status Menu

The tables on the following pages display the list of alarm types,
display messages, and description of the error.

Alarm

Message

Error Description

Action

Config

GW software version
difference

Conflicting software versions on two
SpectraLink 8000 Telephony
Gateways

Upgrade the down rev.

Config

No IP address

No IP address set in configuration

Set IP address for
SpectraLink 8000 Telephony
Gateway.

Config

No Ethernet address

Bad software or bad flash memory

Call Polycom Customer
Service.

Config

No Flash1 data

Bad software or bad flash memory

Config

Too many wireless
gateways

More than five SpectraLink 8000
Telephony Gateways on the
network without correct SpectraLink
8000 SVP Server setup

Check the SpectraLink 8000
SVP Server for QOS setting
in SpectraLink 8000
Telephony Gateway setup
menu, or remove SpectraLink
8000 Telephony Gateways
from the network.

Config

Unexpected SVPII
box found on net

A SpectraLink 8000 SVP Server is
on the network, but the gateway is
not configured to use it.

Check the SpectraLink 8000
SVP Server for QOS setting
in SpectraLink 8000
Telephony Gateway setup
menu.

Config

No SVPII box
available on net

System is setup to use a
SpectraLink 8000 SVP Server, but
none is available.

Check the status of the
SpectraLink 8000 SVP
Server.

PN: 1725-36028-001_T.doc

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