Sephra Commercial Chocolate & Fondue Fountains - Manual (Page 16)

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5. The fountain makes a knocking noise:
a. If knocking is coming from the cylinder: When the fountain starts up, the
auger may knock against the cylinder momentarily until the chocolate has
coated the inside cylinder walls and auger. If knocking continues, make
sure the stabilizer is correctly positioned at the top of the cylinder around
the auger knob so the auger is held in the center of the cylinder. Make sure
the auger is completely settled on the square pin in the basin. Also check to
see that the cylinder is resting firmly in the sleeve.
b. If knocking is coming from the base: Fountain parts may be cold. If the
cylinder was cold when the fountain was turned on, chocolate may have
hardened inside the cylinder, causing the auger to bind and not turn
properly. Use a blow dryer or heat gun to warm the chocolate inside the
cylinder before restarting the fountain.
For further troubleshooting questions or concerns, please contact Sephra’s Customer
Service Center at (858) 675-3088 during regular business hours (Monday-Friday,
7
AM -4 PM PST).
IMPORTANT !! Chocolate Fountain Maintenance
SCHEDULED OPERATOR MAINTENANCE: Your Sephra chocolate fountain is made
of the highest quality components, but like all machines with moving parts and
electrical components it must be serviced on a regular basis in order to continue
functioning properly. The service intervals will vary depending on the amount of
time the fountain has been in operation. Those venues which operate the fountain
for several hours at a time will be required to service their fountains much more
often than those who use it for events where it may operate for 2 to 4 hours at a
time on an intermittent basis.
Scheduled Operator Maintenance, as defined in the Warranty Agreement,
recommends that your Sephra Chocolate Fountain be serviced after every 500 hours
of operation. Some parts of the fountain are subject to wear and tear and are not
covered by the Warranty, such as the seals, bearings, basin shaft and misc. other
parts. These parts become worn with continued use and must be replaced. The
motor gear box lubricant must also be changed and refilled on a regular basis.
Failure to replace these parts and perform this service on a timely basis as
recommended could result in failure of the motor voiding its two year limited
warranty.
SEPHRA MAINTENANCE SERVICE: To assist our customers in properly
maintaining their Sephra Chocolate Fountain we offer the Sephra Maintenance
Service which is outlined in detail in Appendix II which is in the rear of the Operating
Manual. We highly recommend you take advantage of this service to keep your
chocolate fountain investment in top working condition.
ELECTRICAL FUSE REPLACEMENT: Occasionally the electrical fuse will burn out
and must be replaced. The 120 V and the 240 V models require different fuses. The
120 V models require the following fuses: The CF44R2-Sephra model and the
CF34R2-Montezuma model require a 15-amp straight fuse or 10-amp slow blow fuse,